It is all too familiar to hear the line “we’ll see what’s wrong and call you in a week”. But it’s your computer and you need it back as soon as possible.

As soon as your computer is with us, we aim to diagnose it and contact you within a few hours in order to discuss the issues and offer an estimate [In some instances where it is time consuming to diagnose issues like liquid damage, it may take a little longer].

The estimates are 100% Free. However, if you decide not to carry on with the repairs, we will charge you a fee of £45 [diagnosing, troubleshooting and evaluating takes time so it’s legitimate to charge for that]